Returns & Exchange
- This Return and Refund policy is only be applicable for Bee Choo Origin (East and West Malaysia) online store only, cannot be exchanged in our outlets.
- Notify seller within 3 days after receiving the product and to specify if you would like to make a replacement or a refund.
- To report the discrepancy of the products within 3 days receiving the goods.
- Please allow at least 7 working days to completed return or refund inquiry.
- Return or refund may accept only the following reasons:
- If the product does not receive by a buyer; or
- If the product delivered is in physical damaged or defective condition (e.g. dented, scratched, shattered); or
- If the product is near expiry or expired in 3 months; or
- If the product different from the order delivered. Products for return or refund shall be returned in its original condition, quantity and packaging as it first delivered to customer together with proof of purchase photo and Consignment note.
- Send back the return product within 3 days after confirm with seller.
- Buyer shall bear the shipping cost returning item and new exchange item, if the buyer changes their mind.
- Seller shall bear the shipping cost return and replace new item, if the seller sending wrong product.
- The return only accepts in original conditions, un-used, packing and quantity send back to seller.
- The buyer will get a refund if cancellation order, did not receive product or received wrong product.
- The buyer will get a replacement if received damaged or faulty product.
- Refund settlement counted from the confirmation date 7 workings days.
- Full refund I partial refund is based on the condition and final decision by Bee Choo Origin Malaysia
- If any order would like to cancel, the cancellation must be made within 3 days of the order is being placed or before goods arrange shipping out.
- Upon cancellation made thru system refund of the payment will be release to buyer.
- Order cancellation can reject by the seller once the delivery note is ready.
Order on 10.08.2020, goods received on 02.09.2020 total 13 days (East & West Malaysia)
3 days to ship — 11 to 13.08.2020
7 days estimate delivery time — 14 to 30.08.2020
3 days buyer confirmation receiving time — 31.08.2020 to 02.09.2020
Disclaimer and Limitation of Liability
The information, materials and services contained on this site are provided to you on a “as is”, and “as available” basis. We do not warrant or guarantee the accuracy or completeness of this information, statements, contents or materials, and expressly disclaim any liability for any errors, omissions andjor inaccuracies in this information, statements, contents and materials. Origin.com.my shall endeavour its best but is not obliged to correct any inaccuracies, errors, omissions or typographical errors in the information posted to this Web Site, and such information including information on pricing and availability of goods may be changed, amended or updated without notice.
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To the maximum extent permitted by law, we disclaim liability for any damages including, without limitation, direct or indirect, special, incidental, compensatory, exemplary or consequential damages, losses or expenses, including without limitation lost or misdirected orders, lost profits, lost registrations, lost goodwill, or lost or stolen programs or other data, however caused and under any theory of liability arising out of or in connection with:
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- line or system failure or the introduction of a computer virus, or other technical sabotage, even if we or our employees or representatives are advised of the possibility or likelihood of such damages, losses or expenses.
- All facts, details & recommendations on our website are provided for information purposes only and are not intended to diagnose, prescribe or replace the advice of professionals.
- Customer feedback is provided voluntarily, and as such it is based on individual perception & expectations from a particular product.
- Bee Choo Origin hair care products are not a medication, and we can only make recommendation for suitability of our products in certain hair scalp conditions. Any recommendations accepted by a purchaser are accepted entirely at the purchasers risk.
- By purchasing our products you accept responsibility to check with a professional before using any products that may interfere with drugs or medical conditions.
- By purchasing our products you recognise and accept the fact that that some natural ingredients, may still cause sensitivity in susceptible individuals and that Bee Chao Origin Malaysia will not be held responsible for such
- Bee Choo Origin Malaysia accepts no responsibility for incorrect use of information or products.